Mi Via

Mi Via

Mi Via, which means “my path”, “my way” or “my road”, is designed to assist you in managing your own services and supports to live your best life.  Mi Via is about choosing self-direction over your home and community-based services, support and goods within your approved plan and budget.

Overview

Frequently Asked Questions

Service Standards

Community Reporting Abuse Neglect Exploitation Guide (2021)

Call the Adult Abuse, Neglect & Exploitation Hotline at 866-654-3219, or file a report online
Visit Division of Health Improvement pages for more information: Division of Health Improvement - New Mexico Health Care Authority (nm.gov)

ANE-Abuse, Neglect & Exploitation - New Mexico Health Care Authority (nm.gov)

*It is important to work together to detect, prevent, and investigate fraud, waste, and abuse in the public assistance programs administered by the Human Services Department.

To report public assistance fraud, waste, or abuse, including Medicaid provider fraud: 

Phone:  1 (800) 228-4802
Fax : (505) 797-5127
Email : HSD-OIG.Fraud@HSD.NM.GOV
Mail:

New Mexico Human Services Department
Office of Inspector General
8909 Adams St. NE, Suite A
Albuquerque, NM 87113

To Submit a Complaint Online:
Report Fraud - New Mexico Health Care Authority (nm.gov)

English

Spanish

Mi Via Waiver Training

Publications

Resources

*Recertification of Medicaid

WWW.YESNM.COM Has Changed to YES.NM.GOV 

New Mexico’s online portal to apply for, renew and manage a variety of public assistance programs has changed to HCA; 

YES.NM.GOV is the new web address now that Human Services (HSD)has changed to Health Care Authority (HCA).

The new website will be located at https://yes.nm.gov/nmhr/s/?language=en_US

YesNM Portal - apply, check, update, or renew for public assistance programs (state.nm.us)

When it is time to renew your Medicaid benefits, you receive your Medicaid renewal notification, which will either come by mail in a turquoise envelope, or, if you signed up for electronic communications with the New Mexico Human Services Department, through text or email. You can renew online at yes.state.nm.us This is the fastest way to renew.

EVV

Pursuant to federal law, New Mexico uses an Electronic Visit Verification (EVV) system for some home- and community-based services.  If you are a Community Benefit provider or self-directed employee, please click the link below for information on how to ensure prompt payment or address technical issues.

Click the link below for information on how to ensure prompt payment or address technical issues:

https://www.hca.nm.gov/electronic-verification-visits-evv/

For self-directed employees: Please ensure Palco has the most up to date Direct Deposit and W4 withholding information! You can update these at any time by submitting a Pay Selection Form or 2021 W-4 located on the Palco website. We highly encourage everyone to sign up for Direct Deposit or request a free Money Network Card to ensure fast and seamless payments. In addition to these forms, you can find the Payroll Resources Flyer with helpful information on ensuring your payroll is correct and accurate with Palco https://palcofirst.com/new-mexico/ to ensure that you are receiving stubs on time, please make sure your address is updated in Focos.

*EVV Resources for Mi Via and Supports Waiver participants:
New Mexico - PALCO (palcofirst.com)

*EVV resources for SDCB:
New Mexico - PALCO (palcofirst.com)

New Mexico Health Care Authority/ Developmental Disabilities Supports Division (DDSD) /Mi Via Self Directed Waiver

Self Directed Choices

Overview

This program is a person-centered, community-oriented approach to deliver services and supports that assist eligible children and adults with Intellectual and Developmental Disabilities (IDD) or Medically Fragile conditions to participate as active members of their communities.

The Mi Via Waiver is one of several waivers available in New Mexico. It is intended to provide a community-based alternative to institutional care that facilitates greater participant’s choice, direction and control over services and supports.

The approach emphasizes:

  • That people with IDD oversee their lives as much as possible.

  • That people with IDD have opportunities to use resources in ways that enhance their lives and help them participate in their communities

  • A shared responsibility for the wise use of public dollars and the contribution that people with IDD and their families can make.

  • That the system is managed in a way that is efficient and fair to everyone.

New Mexico’s self-directed waiver program’s guiding principles states that all participants:

  • Have value and potential

  • Will be viewed in terms of their abilities

  • Have the right to participate and be fully included in their communities; and

  • Have the right to live, work, learn, and receive services and supports to meet their individual needs in the most integrated settings possible within their community.